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FNIN > Products > Debt Verification Survey Script

Debt Verification Survey Script

Following are the verification survey questions that the FNIN Telemarketing Service Representatives ask:

Debt Verification Survey Script

Hi___________. This is______________. I’m with First National Information Network. How are you today? Great!

The reason for the call today Mr./Mrs. is that we are servicing a number of American Companies in the community who’d like to send you free information on Debt Reduction to assist you during these tough economic times.
Would you be open to taking a look?

Great! I have some questions before I set you up with a Debt Manager so just give me a quick yes or no:

1.

1. Is your total Debt $1k-10k, $10k-20k, $20k-50k or $50k or more?
2. Could you afford to pay around 1.5% of your debt on a monthly basis?
3. Are you enrolled in a Debt Management Program?
    Or filing Bankruptcy
4. Would you be open to learning how to get out of Debt within 2-4 yrs?
5. Have you experienced any financial hardship like loss/reduction of income, increased living cost, divorce or medical?
6. Are you currently able to pay monthly minimums?
7. Are you more concerned with maintaining your credit score?
    Or resolving the negative impact on your cash flow?
8. Are you a home owner?
    (If Yes) Do you have equity in your home?
9. Are you currently insolvent? Meaning your total debt is more than the value of your assets.

2.

(OCCUPATION)

Do you own your own business? (If no) What is your occupation?

What kind of business is it?

How many years have you owned/worked for your business?

How young are you today?

I have your address as: (read address on screen)

And your Cell Phone Number is…

What’s the best E-mail address?

So when would be the best time for a Debt Manager to contact you?

Confirmation of Appointment or Live Transfer

Thank you for your time Mr./Ms._____________, and based on the information you’ve given me, I will have a Debt Manager contact you on….(verify the date and time of the appointment) or are you available now to speak with a Debt Manager. Great I will transfer you now. Hold on a second.